Customer Service

TSMC has a dedicated customer service team as the main contact window for coordination and facilitation. TSMC strives to provide world-class design support, mask making, wafer manufacturing, and backend services. TSMC also protects customers' confidential information with the highest standard. These are aimed at achieving an optimum experience for customers and gain customer trust.

Strategies, Targets & Achievements

  • Customer Service Quality
    Integrate customer's and TSMC's tapeout activities to ensure NPI success
  • Customer Confidential Information Protection
    Strengthen customer products information control

TSMC Delivers Unrivalled Manufacturing Service

2016 total wafer shipments increased 9.6 percent from
2015 to reach 9.6 million 12-inch equivalent.


Customer Service Quality

TSMC-Online offers a suite of web-based applications that provide an active role in design, engineering, and logistics collaborations. Customers have 24/7 access to critical information and customized reports.
To ensure that our customer needs are appropriately understood, TSMC conducts the Annual Customer Satisfaction Survey (ACSS). Complementary to the survey, Quarterly Business Reviews (QBRs) are also conducted by the customer service team. Through intensive interaction with customers, TSMC can provide customers with the highest-quality wafers and best services for their products.

For more information, please read TSMC 2016 Corporate Responsibility Report:

Innovation and Service - Customer Service

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