Customer Service Quality
TSMC-Online offers a suite of web-based applications that provide an active role in design, engineering, and logistics collaborations. Customers have 24/7 access to critical information and customized reports.
To ensure that our customer needs are appropriately understood, TSMC conducts the Annual Customer Satisfaction Survey (ACSS). Complementary to the survey, Quarterly Business Reviews (QBRs) are also conducted by the customer service team. Through intensive interaction with customers, TSMC can provide customers with the highest-quality wafers and best services for their products.
For more information, please read TSMC 2016 Corporate Responsibility Report:
Innovation and Service - Customer Service
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