Customer Service

TSMC has a dedicated customer service team as the main contact window for coordination and facilitation. TSMC strives to provide world-class design support, mask making, wafer manufacturing, and backend services. TSMC also protects customers' confidential information with the highest standard. These are aimed at achieving an optimum experience for customers and gain customer trust.

Strategies, Targets & Achievements

Strategies
  • Customer's Virtual Fab
    Provide complete and timely information to facilitate production success; enhance process and security mechanism to ensure customer information protection
  • Listen and Respond to Customer Needs
    Closely collaborate with customer and conduct meeting/questionnaire to understand and answer customer's questions, so that we can provide the best customer service
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2020
CASE STUDY

Proprietary Information Protection

Proprietary Information Protection

TSMC understands Proprietary Information Protection is the key to maintaining TSMC's current and future competitive advantages. Therefore TSMC not only established its Proprietary Information Protection policy and related regulations to control and manage TSMC trade secrets, but also implemented the management mechanism of PDCA (Plan-Do-Check-Act) to enhance the capability of Proprietary Information Protection and employees' awareness to ensure the best interests of the company, shareholders, employees, customers and suppliers...

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TSMC Delivers Unrivalled Manufacturing Service

2017 total wafer shipments increased 8.8 percent from 2016 to reach 10.5 million 12-inch equivalent.

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Customer Service Quality

TSMC-Online offers a suite of web-based applications that provide an active role in design, engineering, and logistics collaborations. Customers have 24/7 access to critical information and customized reports.
To ensure that our customer needs are appropriately understood, TSMC conducts the Annual Customer Satisfaction Survey (ACSS). Complementary to the survey, Quarterly Business Reviews (QBRs) are also conducted by the customer service team. Through intensive interaction with customers, TSMC can provide customers with the highest-quality wafers and best services for their products.

For more information, please read TSMC 2017 Corporate Responsibility Report:

Innovation and Service - Customer Service

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